TF Consulting Computer Services © 2009

This is my mission statement and promise to you:

"I will take on your computer related problems as if they were my own. I will take ownership of whatever the problem is and resolve it to the best of my abilily while charging a fair pay rate which will allow you to take care of business as usual."

To give you an idea of who I am and what I am all about, the first thing you should know, is that I genuinely like to help people. If I didn't get in to computers, I am sure I would have ended up in Health Care or Teaching. I have been in to computers since a young age for a reason....they are a tool to help people. Computers are my primary interest and I enjoy troubleshooting problems but I have always enjoyed working with people, not just machines. I find this to be a good useful balance of skill needed for most computer related careers. How many times have you met a computer nerd that was trying to help explain something but he/she lacked the people skills to do so? I have found that I have fit right in to this career path naturally without having to force myself to learn crucial aspects of skills needed to help people and businesses be more productive. Often, users are stressed out or upset when something is broken. Who wouldn't be? I not only bring the calm reassurance that is needed to the situation but I genuinely care about your problem or task at hand because it's a challenge and more than a pay cheque for me!

Starting early, I became involved with the Royal Music Conservatory of Toronto playing piano since age 5 which then progressed to using computers and keyboards with various technologies to record music. I was always interested in painting and Art as well which then lead me to the field of computers/technology. I attended Winnipeg Technical College to study MicroComputer Systems and Cisco (CCNA) and I also became a CompTIA A+ certified Computer Technician. I graduated with honors in the top 2% of my class.

I have many years of experience working in the IT field which has given me the skills needed to be succesfull in this line of work. I started work on a Tech Support HelpDesk where I quickly found myself in charge of over 70 Analysts providing Tech Support to many of the biggest companies in the world. I honed my skills at various large companies for nearly 5 years, until I decided I needed to get some real hands on experience. I moved in to a Service Manager position at a POS - (Point of Sale) company providing Tech Support to businesses and Hospitals for all kinds of technology related hardware, computers, networking, cash registers, debit machines, bank machines, and digital video surveillance throughout Manitoba, Ontario, and Saskatchewan. I then made the trek back to Helpdesk by working for Microsoft, but I missed working face to face with clients and also the hands on work. This lead me to working for an IT Consulting company for some time until I realized I should work for myself.

Please note: By no means am I affiliated with, endorsing, or representing below organizations, companies, or industries, nor am I suggesting that I am by them either. TF Consulting Computer Services is a privately owned company and separate entity.

Over the years, I have done work for Microsoft, various legal related entitiies, Hospitals, Governments, Real Estate, Travel, and Insurance Companies, POS and Retail, small construction related companies, healthcare related offices, Churches, trucking and transportation companies, and various large corporations.

I know what it's like when your computer breaks down or no time to wait 3 weeks to get it fixed at a store because your important business work or school work is not accessible on your crashed computer. I know what it's like to have a business machine go down in the middle of a busy business day, phones go down, power go out, or have a server crash first thing in the morning severely crippling your business or halting your work flow all together! I have been in these situations many times. I know how it feels and how it can impact your life or your business in many negative ways so I can put myself in your shoes and I will extend the same sense of urgrency when it comes to fixing your problem with fast, professional, quality service.

I offer quality professional IT services at some of the most competitive rates in Winnipeg. Although. If you want $500.00 worth of my time for only $20.00 then you have come to the wrong place. The saying is true, "You really do get what you pay for!" This doesn't mean you have to high prices to get quality work though. I strive on building long lasting customer relationships based on superior customer service and charging fair hourly rates for business users and fair flat rates for home users compared to what computer stores charge. Please see my "SERVICES" page for a general idea of services done. I provide, often same day, on-site tech support to home and business computer users anywhere in Canada but mostly Manitoba and primarily within the Winnipeg city limits. My services dont' stop at just repairing computers and providing Tech Support. I am much more than just a Computer Technician. If your business/office needed some advise on upgrades, sales, or to make improvements to functionality, then I could consult with you to come up with a proper solution. Using computers today in the workplace is no longer a luxury. It is for some people, a necessary evil that must be managed on maintained but they can't afford a full-time IT person. I can provide monthly maintenance and other related services to help your business run smoothly by getting you on track with a service plan and regular maintenance and administration of all your IT hardware/software.

If all you have is a computer problem and your problem or repair is a major one, I can take your system back to my shop and diagnose and repair any problems you authorize and return your system in top condition. I have serveral years of hands on experience working in the field for large companies and agencies, and unlike many computer techy people, I actually like working with people and I can answer any questions you might have explaining things in plain English for you. I often assist Canadian and American companys with their clients located in Manitoba. I can be their eyes and hands at a site when they cannot be.

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Why would you need my services? Ask yourself these questions below, and if they apply to you or your business, then you have come to the right place:

1) Can't afford your own full-time IT Support Person or to get Tech Support from the big IT Support companies? "Hiring me to fix your random problems, or provide monthly maintenance to reduce any future problems, is much cheaper than hiring a full-time employee to do it for you and also cheaper than hiring a bigger IT company to assist you."

2) Do you need someone who will be available full-time when you need them? "I am available almost any time. I can even provide 24x7 support to clients with a service contract."

3) Need reliable and competent help from someone with years of experience who will not be out of business in a month? "I have run my company full-time since 2009 and I have worked for many large companies gaining years of experience in various sectors of IT. Even if you don't hire me just be sure that you don't hire just any unqualified guy working out of their basement doing this work on the side for a buck! If they aren't good enough to do it full time, then they aren't experienced or qualified, and they are not what you are looking for. They will also NOT stand behind their work as they are usually not a registered company with proper GST and PST numbers as well. This means they have absolutely ZERO ACCOUNTABILITY for the work they do for you and if they mess up your machines, YOU are stuck with the problem! You can find hundreds of ads out there from these fly by nighters who are not qualified, experienced, or competent to service even your home computer, let alone your business environment. If you just want to pay someone $20.00 to fix your home computer but they mess it up, that is still $20.00 wasted out of your pocket, not mention you would still need to get your computer fixed properly afterwards. Do you really think you will find someone to do $500.00 worth of work for you for only $20.00? Of course you don't, but as Consumers we ARE always looking for a good deal! The problem with that, when it comes to computer repairs, is I can GUARANTEE you that you will only get $20.00 worth of labour out of the guy fixing your computer if that is all you pay! I get a LOT of new business because of this unfortunate situation of clients having called the wrong person the first time because they were looking to save a buck! Some guy told them he would do $500.00 worth of labour for $20.00. Actually, THESE guys are keeping ME in business by all the mistakes they make!"

4) Do you have tons of time available to waste dealing with computer problems and snotty unknowledgable store employees? Do you like driving to and from Computer Stores at least twice round trip and waiting in line just to get your computer fixed? Did you know that most their Technicians are not even trained or certified CompTIA A+ Computer Technicians? Did you know they are not qualified to do computer repairs on any computer? Did you know these kids working on your computer often have no clue what they are doing because they have no training from a recognized University or Technical College? This is not just a statement, it is the truth. Just call one of these stores some time and ask how many CompTIA A+ certified Computer Technicians they have in the store at this very moment! I don't know about you but I wouldn't want some kid who was not a trained Mechanic working on my $35,000 car, so I sure wouldn't want them working on my computer with all my important data on it! Do you have money to throw out the window... because these places charge you a separate fee for every single request you have! "Most people don't realize this but if you took your computer to a big box store to get it fixed you will waste an average of 4 hours of your life doing so or more, (even for the smallest thing)! You would end up spending at least 2 hours driving there and back at least twice (usually 30 mins of driving each way x 2), plus 30 minutes waiting in line to drop it off and explain the problem then pick it up, not to mention, you have to disconnect it and reconnect it at your location and haul it around. This is at least 3-4 hours total of your time plus your gas plus their outrageous fees."

Just to give you an example: I called a major well known big box Computer Store store here in Winnipeg to get a price quote for this job: If you wanted all your data backed up , Windows reinstalled, and your data put back on the computer...plus YOU have to bring the computer to them and pick it up yourself- your bill would be over $390.00!

Why waste your time and money when I can do that job for MUCH LESS and I COME TO YOU!"