"Handle every customer's problem as if it were my own!"
To give you an idea of who I am and what I am all about, the first thing you should know, is that I genuinely like to help people. If I didn't get in to computers, I am sure I would have ended up in Health Care or Teaching. I have been in to computers since a young age for a reason....they are a tool to help people. Computers are my primary interest and I enjoy troubleshooting problems but I have always enjoyed working with people, not just machines. I find this to be a good useful balance of skill needed for most computer related careers. How many times have you met a computer nerd that was trying to help explain something but he/she lacked the people skills to do so? I have found that I have fit right in to this career path naturally without having to force myself to learn crucial aspects of skills needed to help people and businesses be more productive. Often, users are stressed out or upset when something is broken. Who wouldn't be? I not only bring the calm reassurance that is needed to the situation but I genuinely care about your problem or task at hand because it's a challenge and more than a pay cheque for me!
Starting early, I became involved with the Royal Music Conservatory of Toronto playing piano since age 5 which then progressed to using computers and keyboards with various technologies to record music. I was always interested in painting and Art as well which then lead me to the field of computers/technology. I attended Winnipeg Technical College to study MicroComputer Systems and Cisco (CCNA) and I became a CompTIA A+ certified Computer Technician. I graduated with honors in the top 2% of my class.
I have many years of experience working in the IT field which has given me the skills needed to be succesfull in this line of work. I started work on a Tech Support HelpDesk where I quickly found myself in charge of over 70 Analysts providing Tech Support to many of the biggest companies in the world, including BestBuy, Rogers, Kraft, The Bank of America, and the Manitoba Provincial Government. I honed my skills there for nearly 5 years, until I decided I needed to get some real hands on experience. I moved in to a Service Manager position at a POS - (Point of Sale) company providing Tech Support to businesses and Hospitals for all kinds of technology related hardware, computers, networking, cash registers, debit machines, bank machines, and digital video surveillance throughout Manitoba, Ontario, and Saskatchewan. This had opportunities working for the Winnipeg Police as well. I then made the trek back to Helpdesk by working for Microsoft, but I missed working face to face with clients and also the hands on work. This lead me to working for an IT Consulting company for some time until I realized I should work for myself as I was doing all the work anyway. I have worked for MICROSOFT, THE GOVERNMENT OF MANITOBA, LAW ENFORCEMENT, SECURITY COMPANIES, REAL ESTATE, TRAVEL, and INSURANCE AGENCIES, POS and RETAIL, small construction related companies, healthcare related offices, and large corporations.
I'm just a hard working regular guy who is part of a young family and I have the same responsibilities as most. Work hard and pay your bills and pay your taxes. Put your kids through school and make sure you do right by them. I know what it's like when your computer breaks down or no time to wait 3 weeks to get it fixed at a store because your important business work or school work is not accessible on your crashed computer. I know what it's like to have a business machine go down in the middle of a busy business day, phones go down, power go out, or have a server crash first thing in the morning severely crippling your business or halting your work flow all together! I have been in these situations many times. I know how it feels and how it can impact your life or your business in many negative ways so I can put myself in your shoes and I will extend the same sense of urgrency when it comes to fixing your problem with fast, professional, quality service.
